Common questions and answers
It's completely normal and quite common to have questions and need some answers before you get started.
How do I get started?
Click the "Get Started" button and create your free account. Next you can start creating bags for your events.
What happens when I sign up?
After you create a free account you have access to getting started materials. When you create a bag you decide on service plans.
When do I have to pay for my bag?
There is no credit card required at the time you create your bag. You will receive an invoice which is due 30 days before your event.
Are there any hidden fees?
There is nothing hiding behind door number two. We aim to keep the pricing simple, so the plan fee is the only cost to use a bag.
What if I need to cancel a bag?
While cancellation is not typical, if you need to cancel you are able to cancel your bag up to 30 days before your event with 100% refund.
How many offer placements can a bag have?
There are no limitations on how many offer placements a bag can have. Go sell as many slots to companies as you like.
How many visitors can my bag have?
Each bag service plan has a different limitation on visitors. The standard plan allows up to 20,000 visitors and the professional plan is unlimited.
Are there any discounts available for multiple events?
We offer volume discounts when event companies create (5) five or more bags on our platform at one time.
Can I upgrade or downgrade my bag in the process?
Yes, you can upgrade or downgrade your bag service plan during the process until up to 10 days before your event date.
What happens if I need help with my bag?
We have an online help center which has short articles to help answer simple questions and our support team is here to help with complex questions.