Fast Facts & Answers
Answers to common questions from Event Organizers
How do I get started?
Click the "Get Started" button and create your free account, then start creating bags for your events.
What happens when I sign up?
After you create a free account you have access to getting started materials. When you create a bag you decide on service plans.
When do I have to pay for my bag?
There is no credit card required at the time you create your bag. Payment is due 30 days prior to your event and an invoice is available within your account.
Are there any hidden fees?
There is nothing hiding behind door number two. We aim to keep the pricing simple, so the service fee is the only cost to use a bag.
What if I need to cancel a bag?
You can cancel up to 30 days prior to your event and before your service plan payment is received. Cancellations after this date or payment is made will receive credit towards a future bag.
How many placements can an event bag have?
There are no limitations on the number of standard placements within a bag. Billboard placements are limited based on your plan.
How many visitors can my bag have?
Standard bags are limited to less than 20,000 visitors. All other plans place no limit on the number of visitors.
Are there any discounts available for multiple events?
We offer volume discounts when event companies create (5) five or more bags on our platform at one time.
Can I upgrade or downgrade my bag in the process?
Yes, you can upgrade or downgrade your bag service plan during the process until up to 10 days before your event date.
What happens if I need help with my bag?
We have an online help center which has short articles to help answer simple questions and our support team is here to help with complex questions.